RE NXT Online Donation Form: Options for Types of Phone Numbers

On the backend it just says phone number. How do we tell if it is a donor's cell phone number, home phone number or work/business phone number? There should be a dropdown for donors to choose what type of phone number they are entering in the form.

  • Julie Salzman
  • Nov 27 2024
  • Reviewed: Voting Open
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      Samantha McGuin commented
      21 Jan 16:01

      As a best practice, I would recommend creating a phone type just for incoming phone types that you don't know what phone type it actually is and having all online gifts default to that phone type.

      I'm marking this as open to voting to gauge interest, but also just wanted to mention that adding an additional data point that makes donors have to "think" would likely adversely affect the conversion rate of the form. Asking for phone it itself is known to decrease conversion rates, asking for not only phone but phone type could cause even more donors to abandon the form.


    • Susan Fountain commented
      13 Jan 20:31

      Default type of home phone creates numerous duplicate rows of same phone number.