When making a donation, the forms should include an address lookup feature so donors start typing and it auto fills with their address, or they put in their postcode and select the address from a drop down box. This would stop the data inaccuracies we receive daily from donors mistyping their address. Also, when they put it in slightly differently from what we already have, NXT adds a new address which is almost identical to the existing one except the county is missing because the donation form doesn't ask for county.
There does appear to be an address lookup in place already but it is - in my opinion - more of an obstacle than a benefit right now.
It does not show all options. I don't know why it selects the addresses it does, but I cannot find my address in the list nor can I continue scrolling to find it. It shows about 12 addresses to choose from and that is all. However it is working now is frustrating, especially since it cannot be turned off. We should not need to ask for things like this to work properly.