Add "Salutation" as a merge field option when sending emails

It would be nice to be able to select "Salutation" as a donor merge field when sending an email through RE NXT. 

  • Guest
  • May 13 2019
  • Reviewed: Voting Open
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  • Mary Smith commented
    23 Oct 14:32

    Please make all salutation options available to properly customize emails. First name does not cover some of the titles that are reverent and necessary. Very important!

  • Guest commented
    16 Oct 17:10

    It seems like a basic request to add a salutation as an option to mail merge emails. It actually seems like a necessary requirement for any communication mail merge. I hope it's considered soon.

  • Guest commented
    20 Sep 18:40

    I can't believe people have been asking for this for 5 years and it hasn't happened! This is making personalized emails from NXT an impossibility for us. We have these required fields for data entry so we should able to use them for merge codes.

  • Guest commented
    09 Sep 15:25

    Please add this - very important and useful for us!

  • Carol Griffin commented
    27 Aug 16:10

    I truly can't believe that this option isn't available in NXT as it is so basic. In additional to being able to use the salutation, we need to have a place to define what happens if there is no salutation, for example use "Friend"

  • Guest commented
    27 Jun 19:58

    Please please add this functionality--it's nearly Dark Ages not to have this already integrated/standard! Or at least 20th century. Thank you. Makes a huge difference, we can tell.

  • Judy Collins commented
    25 Apr 21:35

    In RENXT give us the option to pull from the "other name formats". The "other name format" field in the classic view is the "Addressee/Salutation" tab. The addressee/salutation tab in classic view allows you to create numerous options. We currently have seven options (Name Tag, Individual Informal Salutation, Individual Formal Salutation, Individual Addressee, Joint Informal Salutation, Joint Formal Salutation, and Joint Addressee).

  • Guest commented
    25 Apr 10:59

    Yes we definitely need this 'salutation' option

  • Guest commented
    24 Apr 15:53

    Yes please, it would be wonderful for 'salutation' to be added as a merge field on NXT. As a major donor fundraiser, it's imperative that my emails are personalised.

  • Tracy Roberts commented
    02 Apr 20:36

    We just migrated to NXT. Now to find out that we cannot even merge some of the basic fields like PriSal so that we can send emails addressed to husband and wife. If we send emails to Major Donors without the spouse first name included we may just lose those donors.

  • Allie Harris commented
    19 Mar 19:52

    We can't personalize any emails because we use the "First Name Salutation" option in the back end. It makes NXT marketing null and void.

  • Guest commented
    26 Feb 19:14

    This is a major issue for personalizing emails. Is it close to reaching the tipping point?


  • Guest commented
    31 Jan 09:47

    How is this not already possible... Its a basic email comms function that should surely be in place.

  • Guest commented
    December 15, 2023 17:54

    Because we could not access our salutation field, which would have personalized an email in the way that we wanted, we were forced to use the Email Merge function in Word.

  • Maryanne Lechleiter commented
    December 01, 2023 19:25

    Voting this one as a huge priority.

  • Guest commented
    November 22, 2023 17:39

    Hi there. Just adding another vote to add Salutation to a merge field. It does seem like an oversight/design flaw to not have the age-old way to address people by name available in an email template. Thanks all.

  • Rachel Bruechle commented
    November 17, 2023 01:49

    We've just had a donor complaint about this. Please rectify, it's not a complex fix.

  • Jennifer Stewart commented
    November 13, 2023 20:50

    Please!!! Allow merge fields for all addressee and salutation fields, even custom ones! Not having this option has created the need for work arounds that are not helpful or convenient. Why has this not been done yet?

  • Meg Nygren commented
    August 18, 2023 13:07

    Is there any hope of what would seem to be a very easy addition to the merge field for NXT emails for SALUTATION? This feels like a pretty big oversight and feedback has been given for years (2019) with no update.

  • Louise Lawrence commented
    May 31, 2023 01:23

    A no-brainer to have all addressee / salutations options available as merge fields in NXT emails and donation forms!

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