We need the ability to pull off hard and soft bounce lists. The painstaking and incredibly time consuming manual process of opening each email individually and then each constituent record individually to identify the bounce type is untenable.

It seems like a real oversight that you can’t pull off these lists – the system must have some sort of list to know which people/addresses not to send the emails to, and it calls it a blacklist for hard bounces. Very frustrating indeed. NXT email functionality is not up to scratch and lacking vs. the competition.