Allow NXT Marketing to identify hard from soft bounces when sending Emails.

We have enjoyed using the more friendly NXT tool instead of Online Express but this is one drawback as we cannot know if the bounces from NXT Marketing are hard or soft. So cleaning up our database after sending our donor communication has proved more difficult ultimately.

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  • May 14 2020
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  • Holly Salisbury commented
    November 22, 2023 08:27

    We need the ability to pull off hard and soft bounce lists. The painstaking and incredibly time consuming manual process of opening each email individually and then each constituent record individually to identify the bounce type is untenable.

    It seems like a real oversight that you can’t pull off these lists – the system must have some sort of list to know which people/addresses not to send the emails to, and it calls it a blacklist for hard bounces. Very frustrating indeed. NXT email functionality is not up to scratch and lacking vs. the competition.

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  • Carrie Sauer commented
    September 01, 2020 16:37

    This is a duplicate. Please combine with https://renxt.ideas.aha.io/ideas/RENXT-I-2004

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