This idea was created in 2019; it is now 2026 and still no user-friendly way to find Hard Bounces and update these emails as inactive.

This is still a multi-step process that is time consuming and should not be this customer-unfriendly.

We should not have to open each constituent record > search for the email history tile > press the "view email history" button to figure out if it is a hard or soft bounce.

If it can't be fixed in the Email area, then can we at least Query/Export on this data so that we can then update these in mass through import?

Oh, great Blackbaud, hear our pleas!

There are a couple of things that drive me crazy about this:

• BB charges us based on the number of constituents but doesn't provide bulk tools to manage a large email database at scale. Are we really supposed to manage bounces 1 by 1?

• There's clearly already an internal tool for pulling bounces. I go to support frequently to get bounce exports, and it takes them 30s to pull the report and email it to me. Just make that export available in the email section. This isn't complicated.

Overall NXT is a halfway decent platform and I think the DB managers appreciate the low code configurability of it, but you have to give us the tools we need because we're often the ones holding ground against the internal calls to move to a different platform. We are your best advocates, listen to us.

Please could someone from Blackbaud respond? (and if they have already responded, pin their response).

This continues to be a problem, and has hundreds of votes and dozens of comments. I also know for a fact that the capability is somewhere in the product, because support pulled list of these for me a few times- before they told me they couldn't/wouldn't anymore. So- not allowed to ask support, don't have the capability on our own, and are instead being pushed to use more third party (costly) products.

I still can't believe this isn't already in webview - it is essential if we are going to continue to use NXT email marketing

This falls so completely in the "Manage and act on your data" swimlane of the fall PUB and we have heard crickets from Blackbaud. It is clear that you are not going to do much further development with Email marketing, choosing to favor third-party (PAID) solutions instead, but that is not possible for all organizations.

Making this easier might allow customers with smaller budgets and less technical staff to be able to make use of your tools AND continue to remain Raiser's Edge customers instead of leaving for products that are a fraction of the cost and already include such features.

This is SO needed. We have email sendouts that we send to ~25,000 people. Even at a less than 1% bounce rate, we have hundreds that would need to be looked at, and no way to determine if it is hard or soft other than looking at records individually.

Of note, a few years ago I went to support to ask for a list of hard bounces. They were actually able to provide this for me a couple of times so I KNOW the capability is there. After that couple of times, however, they refused to continue providing it to me. So, we're missing a key feature for email cleanup, that apparently exists somewhere, but is not provided for us, nor are we allowed to request it from support.

This has so many votes - why hasn't it been looked at and planned for the unified view????

I completely agree with this functionality ask and was quit surprised that it does not already exist. How are users to best manage and cleanup bounced emails if there is no way to search/query the data to identify those that are hard bounces.

Seeing that a email address bounced but not providing why it bounced is not beneficial or useful for users to allow us to properly take corrective again quickly. Thanks

It is so tremendously difficult to determine if an email is soft vs hard bounced in the current set up, where you need to create a constituent list of bounces and then systematically/one-by-one go through and put eyes on the Email History tile to view the email sent to see the specifics. It is a best practice to update hard bounce emails as Inactive, the way the system currently stands - the time and effort that goes in to do this (depending on org/list size) can outweigh the benefit. Pretty please give us the detail we are looking for so we can maintain clean data.

OLX is definitely more robust then NXT Email Marketing, you can email nonconstituents, email constituents with the same email types, OLX does not automatically create constituent records which causes duplicates and the Appeal tab of the constituent can be populated with rather the email is a Bounce, Opt-Out, etc.. and mostly importantly you can query on this information. With that being said, we have found a work around solution for NXT Email Marketing, We export out the Recipients, Opens, Clicks, Unsubscribes, Transactions, Bounces and re-import this information to the constituents Appeal tab. The only thing that is time consuming is that you have to look up the Hard/Soft Bounces on each constituent's Email history, the other categories only takes minutes to format for importing, this gives us the flexibility to query (group) and email constituents who only have Opens, Clicks, etc.. or not email constituents with consistent Bounces.

This should be merged https://community.blackbaud.com/products/raisersedgenxt/ideas?_ga=2.3800880.1019307586.1747932180-1229372450.1747932180

I have had a case support ticket in for this. They have given me spreadsheets for the last month of soft and hard bounces. I was told I could raise a ticket after every mailshot for a breakdown of hard and soft bounces. No doubt if we all start asking for this they will put a limit on the number of requests.

How are we still asking for this basic functionality, which they provide in their other email products, after all these years?

Five years later and this is still an issue? Yikes, Blackbaud.

Please. Fix. This.

It is perplexing that there is no differentiation between hard and soft bounce, how on earth are we supposed to clean our email data after sending out email communications. Seriously considering using 3rd party marketing software instead of the inbuilt marketing functionality in NXT

Please find a solution for this

We talk a lot about the importance of having clean data, but it's difficult to ensure we have good info when we don't have access to the data that supports it. If there could be a separate list for soft and hard bounces, or even to have that field included in the list we could download, that would be so helpful. I don't want to mark current/accurate emails as unusable, but I also don't want to believe we're sending emails to people who aren't receiving them.

This has been open for four years and desperately needs a solution.