We talk a lot about the importance of having clean data, but it's difficult to ensure we have good info when we don't have access to the data that supports it. If there could be a separate list for soft and hard bounces, or even to have that field included in the list we could download, that would be so helpful. I don't want to mark current/accurate emails as unusable, but I also don't want to believe we're sending emails to people who aren't receiving them.

This has been open for four years and desperately needs a solution.

Until this is available we will be using other companies to send mailings. Ridiculous how it's been set up to just mail block from everything and then doesn't allow us to change that easily.

We need the ability to pull off hard and soft bounce lists. The painstaking and incredibly time consuming manual process of opening each email individually and then each constituent record individually to identify the bounce type is untenable.

It seems like a real oversight that you can’t pull off these lists – the system must have some sort of list to know which people/addresses not to send the emails to, and it calls it a blacklist for hard bounces. Very frustrating indeed. NXT email functionality is not up to scratch and lacking vs. the competition.

This needs to happen. NXT email marketing is sadly lacking vs. the competition.

This is a critical requirement. Data is inconsistent when we cannot see what is a hard or soft bounce for reporting requirements

It would also be helpful if NXT automatically marked these emails as "Do not contact" or "inactive" when they hard bounce so that they don't show up in our queries in the future!

Other departments are beginning to lose trust in our NXT email feature. Our reports are consistently confusing because the response numbers do not add up to our list totals and it's difficult to explain why it takes a lot of time (each time) list-building/excluding/exporting to simply find out who had a hard bounce-- then there is the clean-up! Thank you.

This is critical. Your email marketing tool lags FAR behind all other products on the market and you are needing to play catch up. Don't just catch up - be better than the others!

Or include constituent ID in the Online Express STATS Bounced Export file so the end user could batch import bounded emails.

PLEASE make this change. Constant Contact and other platforms automatically stops emailing to bounced addresses. At the very least don't allow previously bounced emails to send out even if the connectivity to RE record isn't available. You could easily check from on list in OEX against another recent and remove bounced.

Just got off chat and I was told that we could send our lists of bounces to them for each email we send out and they could tell us which emails are hard bounces vs soft bounces. After having worked in other programs that automatically do this, I don't understand how this isn't already set up that way. Was told this is the same set up for OLX.

Yes! This should be made available. The email tile in webview identifies a bounce as hard or soft so why can't we access this in Lists? Frustrating.

Why in the world can this not be available now? It's been almost 3 years since first asked? We need to easily know if it is a soft or hard bounce.

We really need this. We transitioned from Online Express to using the web view Email Marketing tool this year, and we've now lost access to a pivotal data point. In Online Express, you could view the "Unusable Emails" list, and you could also query on bounces/opt-outs in the database view. Using the web view tool, you cannot do either, and you cannot create lists in web view based on this information either. It is a major step backward. It's really been a stumbling block for us this week especially as we have been trying to communicate via email with constituents who registered to attend a conference we are hosting. There is NECESSARY info those people were expecting to receive that they did not get. I've spent an exorbitant amount of time over the course of the last week trying to determine who did or did not get the messages, why, how to get it to them successfully. Digging around in the system to find this information has eaten up much more of my time that it really should have.

How is this not already a thing? This is an obvious necessity for an integration between RENXT and BBNC. Of COURSE we need to be able to globally inactivate bad email addresses! I can't even figure out how to get the email's import ID out of the system to do a ridiculously convoluted work-around to inactivate bounced emails. >:-(

Soft bounces should be identified or tagged so we don't delete active and accurate email addresses. BB should find a way that our emails are not filtered into Junk by our constituents.

Yes, some way to sort out the Hard Bounces without having to manually check each record/Email History would be great! Or some sort of notice on the Consent Tab so we are aware those emails are not being included in our emails would help.

We need to be able to distinquish hard bounces from soft bounces

We are having the same issues. We have bounces that are not bad addresses and have bounced for some other reason. There is no easy way to unblock email to this address. Please help!!!