Define the type of bounces in Marketing-Email for emails sent through webview

Please separate hard and soft bounces in Marketing-Email so that lists can be created based on them. We would like to know whether bounces are hard or soft for the emails sent through Marketing in NXT webview so we can export the list to a query in database view for global cleanup.

  • Sunshine Reinken Watson
  • Mar 24 2021
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  • Kristin Gilbert commented
    29 Aug 15:43

    we really need this update too!

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  • Holly Salisbury commented
    November 22, 2023 08:29

    Agreed. We need the ability to pull off hard and soft bounce lists. The painstaking and incredibly time consuming manual process of opening each email individually and then each constituent record individually to identify the bounce type is untenable.

    It seems like a real oversight that you can’t pull off these lists – the system must have some sort of list to know which people/addresses not to send the emails to, and it calls it a blacklist for hard bounces. Very frustrating indeed. NXT email functionality is not up to scratch and lacking vs. the competition.

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