It is so tremendously difficult to determine if an email is soft vs hard bounced in the current set up, where you need to create a constituent list of bounces and then systematically/one-by-one go through and put eyes on the Email History tile to view the email sent to see the specifics. It is a best practice to update hard bounce emails as Inactive, the way the system currently stands - the time and effort that goes in to do this (depending on org/list size) can outweigh the benefit. Pretty please give us the detail we are looking for so we can maintain clean data.

OLX is definitely more robust then NXT Email Marketing, you can email nonconstituents, email constituents with the same email types, OLX does not automatically create constituent records which causes duplicates and the Appeal tab of the constituent can be populated with rather the email is a Bounce, Opt-Out, etc.. and mostly importantly you can query on this information. With that being said, we have found a work around solution for NXT Email Marketing, We export out the Recipients, Opens, Clicks, Unsubscribes, Transactions, Bounces and re-import this information to the constituents Appeal tab. The only thing that is time consuming is that you have to look up the Hard/Soft Bounces on each constituent's Email history, the other categories only takes minutes to format for importing, this gives us the flexibility to query (group) and email constituents who only have Opens, Clicks, etc.. or not email constituents with consistent Bounces.

This should be merged https://community.blackbaud.com/products/raisersedgenxt/ideas?_ga=2.3800880.1019307586.1747932180-1229372450.1747932180

I have had a case support ticket in for this. They have given me spreadsheets for the last month of soft and hard bounces. I was told I could raise a ticket after every mailshot for a breakdown of hard and soft bounces. No doubt if we all start asking for this they will put a limit on the number of requests.

How are we still asking for this basic functionality, which they provide in their other email products, after all these years?

Five years later and this is still an issue? Yikes, Blackbaud.

Please. Fix. This.

It is perplexing that there is no differentiation between hard and soft bounce, how on earth are we supposed to clean our email data after sending out email communications. Seriously considering using 3rd party marketing software instead of the inbuilt marketing functionality in NXT

Please find a solution for this

We talk a lot about the importance of having clean data, but it's difficult to ensure we have good info when we don't have access to the data that supports it. If there could be a separate list for soft and hard bounces, or even to have that field included in the list we could download, that would be so helpful. I don't want to mark current/accurate emails as unusable, but I also don't want to believe we're sending emails to people who aren't receiving them.

This has been open for four years and desperately needs a solution.

Until this is available we will be using other companies to send mailings. Ridiculous how it's been set up to just mail block from everything and then doesn't allow us to change that easily.

We need the ability to pull off hard and soft bounce lists. The painstaking and incredibly time consuming manual process of opening each email individually and then each constituent record individually to identify the bounce type is untenable.

It seems like a real oversight that you can’t pull off these lists – the system must have some sort of list to know which people/addresses not to send the emails to, and it calls it a blacklist for hard bounces. Very frustrating indeed. NXT email functionality is not up to scratch and lacking vs. the competition.

This needs to happen. NXT email marketing is sadly lacking vs. the competition.

This is a critical requirement. Data is inconsistent when we cannot see what is a hard or soft bounce for reporting requirements

It would also be helpful if NXT automatically marked these emails as "Do not contact" or "inactive" when they hard bounce so that they don't show up in our queries in the future!

Other departments are beginning to lose trust in our NXT email feature. Our reports are consistently confusing because the response numbers do not add up to our list totals and it's difficult to explain why it takes a lot of time (each time) list-building/excluding/exporting to simply find out who had a hard bounce-- then there is the clean-up! Thank you.

This is critical. Your email marketing tool lags FAR behind all other products on the market and you are needing to play catch up. Don't just catch up - be better than the others!

Or include constituent ID in the Online Express STATS Bounced Export file so the end user could batch import bounded emails.

PLEASE make this change. Constant Contact and other platforms automatically stops emailing to bounced addresses. At the very least don't allow previously bounced emails to send out even if the connectivity to RE record isn't available. You could easily check from on list in OEX against another recent and remove bounced.