Ability to MODIFY running workflow designer emails WITHOUT UNPUBLISHING

Currently, to edit a running workflow designer email, you would need to unpublish the campaign.

For email recipients:

  • Their email sequence will be abruptly ended

  • They may be halfway through a welcome email sequence, as an example, and not receive the rest of curated experience (unless you manually determine who was interrupted at which email and then manually set up the rest of the series for them individually - this is very time-consuming)

  • Otherwise, they will either be sent emails they have already received or none at all - causing potential frustration and confusion

On the user's end:

  • You would need to then copy the entire series, make the minor/major changes to it, and go through the motion of re-instating the series while trying to remove those who have already received part - if not all of the sequence already - this is also time-consuming

  • But if this is not done, the organization sending emails will look disorganized and risk losing these subscribers.

If there is a way to pause the workflow and make appropriate changes before resuming the email series, that would save a lot of time and make this tool even more effective for users and email recipients.

Thank you!

  • Guest
  • Jan 12 2022
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