Event Registration Constituent Matching Upgrade
We are generating a ton of duplicates with constituents signing up for events. The matching algorithm doesn't seem to be doing what it's supposed to be doing. Can we please get this feature upgraded?
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John Mohnaskay
- Apr 19 2023
- Reviewed: Voting Open
Related ideas
Yes we are also using event forms and this is not working, please address this.
This problem is making so much additional work. Please prioritize this fix!
This has been beyond painful. So many duplicates, the system should be able to attempt to match all emails on the record, not just one ...
Very disappointing that this issue is not yet resolved, it creates a ton of confusion and manual correction.
Yes and they aren't showing up in the duplicate constituent finder either! I just someone register with all contact information matching exactly, but with her nickname instead of her first name (both of which are in RE) and it made a new record.
If the spouse pays for gala tickets, with contact info that matches a constituent, and a name that matches the spouse record, they shouldn't become a new constituent. That's just a pain.
Please also see idea 7111, 7053, and 2743
Not only a lot of duplicates, but detrimental changes to existing constituents. A client of mine recently tested an event registration form and the Dean of School's constituent record was changed because the algorithm interpreted a perfect match. Imagine if it had happened in a non-controlled situation, and how impossible it would be to correct it?