We have had so many complaints from donors about the sneakiness of this feature, it is burning bridges. Please fix this.

We have also had complaints form donors as well; It may seem small but it is a turn off for our constituents. This has been an idea since 2022 and it seems like it is a very simple update coding wise to have the option to be Opt-In. Is there an update on this?

Please let the designer decide. It is very sneaky to have the donor uncheck/opt-out the box. We have had many complaints from donors as well.

This is important for my organization also. You could allow the form designer to decide whether the default is with the box checked or not checked. THANK YOU!

This is potentially harming the nonprofits that work with Blackbaud, causing them to lose donors and have their reputation questioned. It appears you have had many votes and comments in favor of this change/correction - I am a bit shocked that you haven't done anything to remedy the situation in over two years!!

This is not ethical, it is a way to blindside those who do not notice this feature. Should be removed asap, before customers are lost.

We are getting complaints from donors, this is a sneaky bad option.

This is such a scam this feature is should not be auto checked.

I agree with this, especially since we have complete cover. I have also noticed that the fee is 9% when the highest fee listed is 3.5% plus 30 cents per transaction. I have had several donors complain about this. Very unethical and tricky! And even though we have complete cover if I mark my organization pays to have the box removed from the forms, then my organization is responsible for the fee.

We just turned this feature off on our first ever Blackbaud online form because it's opt-out.
You can build an AI in the KnowledgeBase that blurts out half-correct answers (or correct answers for the wrong context), but you can't fix this?

Yes! We would appreciate this too as we heard from an end-of-year donor disappointed with the additional fee. She believes it was deceptive and I can't disagree. Especially as more people are donating on their phones, etc. It is difficult to read this as people are used to simply clicking through. We are engendering bad feelings and losing trust with our donors!

Strongly agree. this is unethical.

We also need this for eTapestry. Allowing donors to opt in vs requiring them to opt out) makes for a better relationship with our donors.

We are getting pushback from donors about the box being checked for them. Some don't even understand that they can un-check it and it scares them away, so we lose that donation. I would prefer that the box not be there, but if it is going to be there, it should not default as checked.

We are in the age where things should be "opt-in" and not "opt-out". Blackbaud really missed the mark with this one. This would be an amazing function for our organization if it wasn't defaulted to a checked box. We were so excited to use this, but the way that is, we cannot use it. Not only does it come off as deceptive but a donor would feel better being able to check the box and feel like they were choosing to give more rather than it being decided for them. This should be an easy option for Blackbaud to add and I am not sure why it hasn't been added already.

We have been getting pushback from our CFO and our finance committee about giving donors the option to cover the credit card processing fees. We know that we can offer this on each giving form, but we are hesitant because it is an opt out, rather than an opt in (the box to cover fees is automatically checked when a donor goes to make the gift). Please work on this to make it an opt in function!

Has anyone found any solution to this?

Strongly agree. The "Submit Payment" screen design makes it difficult for people to spot the opt-out box. We've had to make several refunds because donors didn't see the box to UNCHECK it. It erodes trust in our organization.