Add "Other Amount" option AND ability to turn off auto-filled gift amount on Optimized Donation Form

We are excited about the new optimized donation forms; however, we have some concerns. Currently, there’s no option for donors to select “other amount” or to disable the auto-fill feature that suggests a predetermined gift amount based on a proprietary algorithm. We believe this could discourage potential donors, as the suggested amount may feel too high or off-putting for some. To create a more welcoming experience, we would prefer the default amount to be set at $0.00, allowing donors the flexibility to choose their contribution. Unfortunately, we will not be able to use the optimized donation forms until these options are offered.

  • Lisa Harris
  • Sep 18 2024
  • Reviewed: Voting Open
Online Giving
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  • Ky Wier commented
    30 Oct 14:13

    Having a pre-populated amount that can't be customized and is a random number based upon the min/max suggested amount range is so confusing for the donor. Please make this editable or make it $0. We're unable to use the optimized form until it changes.

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  • Guest commented
    25 Aug 17:13

    Yes! Please give us the ability to do this. Trying to match the asks amount with the illustration that shows what their funding goes towards.

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  • Hillary Cote commented
    14 May 15:21

    Hi, this is @Samantha: I had a donor send a message to me today that they didn't know they could change the giving amount. They gave the set amount, but said they had wanted to give more. Instead of giving instructions, because I found myself sending screenshots to a donor, I just sent a Classy donation form.
    I did go through and tried to find if there was a way to input OTHER into the field. Maybe if there was a blinking cursor or something to indicate the donor can change the amount?

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  • Marcia Berry commented
    12 May 14:41

    We cannot use this form - though we would love to but it isn't friendly that you can add in your own amount, that we can't designate the amounts, nor can you give anonymously.

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  • Lisa Goodwin commented
    November 06, 2024 22:29

    Two reasons to change the optimized form: the precalculated amounts are often weird. We would appreciate having the chance to enter the 4 amounts showing on the form as we do with the standard form. Also, give us the chance to preselect 1 of the gift amounts as we do with the standard form. This doesn't seem like a lot to ask for. It looks silly to our donors to have something like "$675" or "$1900" show preselected. Yes they can change the amount to whatever they want, but the prefilled amounts encourage smarter options.

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  • Admin
    Samantha McGuin commented
    October 04, 2024 13:13

    Hello,

    Thanks for your feedback! We have done donor testing on the design and have seen no evidence that donors aren't understanding you can enter in your own custom amount in the entry box. However,I have shared this feedback with my UX designers and they may look for some alternative designs.

    Today, we're seeing increased average gift amounts through the optimized form and so we'll be closely testing this area before we make any changes or open up more configuration options for organizations.

    I'll open this for voting for now, and share updates when we plan any changes in this area.

    Thanks again!

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  • Becca Lee commented
    September 27, 2024 19:20

    I agree! You can change the set amount that it puts in there, but it isn't obvious that you can do that. I love the idea of $0.00 :)

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