We want to be able to change the payment method for our credit card recurring gifts that were automated. Blackbaud support confirmed that in order to do so, we need to complete/terminate the existing Recurring Gift and create a new one.
This is not ideal as we then lose the information on how long a constituent has been a consistent recurring giver.
This is recently become an increasing request from donors with scamming becoming so sophisticated
Excellent idea - the last thing we want is to lose valuable constituent data.