Re-process failed payment on recurring gift

When there are failed payments in a batch of automated recurring gifts, we reach out to the donors to update their payment information. They requested that we attempt to re process their donation for the same month. When reached out to BB support for the same, we identified that currently there is no way to re process a hard reject on a recurring gift.

I understand that BBMS retries 3 times on consecutive soft rejects, but it would be a great feature if we can attempt to manually retry for these failed payments.

  • Guest
  • Jan 6 2021
  • Shipped
Gifts
  • Attach files
  • David Haisell commented
    August 22, 2022 15:57

    A manual retry is a necessary option. Even now I'm speaking with a donor who cannot believe that we can't access their card information to redo it.

    Attachments Open full size
  • Austen Brown commented
    March 01, 2021 16:53

    Ran into this today for the first time, and completely agree! It is ridiculous that we have to store the cc information in multiple places on a constituent record (e.g. Bio/Org 2 tab) in order to manually process the missed donation.

    Attachments Open full size
  • Guest commented
    January 11, 2021 15:52

    Agreed! Most of the time retrying wont help, because the card needs updating.

    Attachments Open full size
  • Cathi Christopher commented
    January 06, 2021 16:07

    Yes. There should always be a manual way to process things.

    Attachments Open full size

Related ideas