Create better address validation for NXT forms
We've noticed that some donors will enter an invalid or incomplete address in NXT event and donation forms.
When the address section is "optional", for example, a user is allowed to only enter city and state, but not the street address. At a minimum, address fields should be linked together, all or nothing, when "optional".
I see there was a shipped feature in Aug 2020, providing a setting that prevents new addresses from getting marked as primary. But this seems like a workaround. My team does not have time to manually review every new address that comes in through online forms, nor is there a user-friendly activity for a more low-level RENXT user to do this.
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Lara Dulin
- Feb 9 2022
- Shipped
Related ideas
@Samantha Is this the auto-complete functionality that strips out unit numbers after the user has entered their address or have you recently fixed this major issue?
Exactly what Lee said - this is wreaking havoc on our database, after I've spent 2 years cleaning it. We switched to NXT forms for this year's two campaigns and I wish we had never done so. The automatching is a nightmare - it would be great if it could be disabled so a review could take place for those of us who don't have perfect data to perfectly match the half-entered address fields. I have so many duplicates due to NXT not matching 1234 St. Louis St. to 1234 Saint Louis St. or 1234 St Louis St or 1234 St Louis Street or 1234 Saint Louis Street, etc. It is creating so much additional work because the address matching is so badly done.
We've added an address auto-complete function in the donation form to enable donors to easily auto-fill their complete and properly formatted address information. Early adopters of this feature have reported less formatting issues and incomplete addresses coming in through donation form after this change.
Samantha McGuin
Prinicpal Product Manager
Business Rules for Addresses should be addressed in NXT or these records flagged in an automatically added List for review. All of the cleanup is dumped on the customer to create something to search for incorrectly created Addresses, which can make lots of extra work when donors don't fill in their information correctly.