Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit RENXT-I-3061 Email Declined Recurring gifts.

Automated email when credit card gift fails/bounces Merged

I would like the ability to write a generic email with a mail merge style fillable elements (like name, gift date, amount) that could trigger on a $0 credit card gift.

I have found that RE NXT will attempt to charge a reoccurring credit card gift multiple times even if the payment fails continually.

Donors do not notice when their payment fails, so I have to email each donor individually to inform them of the failure.

This would save me a lot of time and be more convenient for our donors.

  • Guest
  • Jul 22 2021
  • Reviewed: Voting Open
  • Nathan Wells commented
    July 30, 2021 21:20

    Yes please! This seems basic and I was a little surprised to find out it isn't already implemented.