Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit RENXT-I-3494 Add option to donation form for the donor to cover the payment processing fees..

Allow donors the option to pay the credit card fees Merged

It's become common, PushPay for example, to allow donors the option of adding the credit card processing fee to their gift. Please roll this out to the NXT donation forms. I had this option prior to moving to RENXT, and 65% of our donors covered the fees.

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  • Mar 26 2020
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  • Floy Collis commented
    August 13, 2021 15:56

    Please look to add this to NXT. We've upgraded and moved to NXT, but are losing functionality and money. Please add this simple option of including a button that allows the donor the option of covering that cost for us!

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  • Tim Clark commented
    July 01, 2021 13:35

    Yes, please! Our donors are asking for this and we're both losing money by not having the fee cover option as well as staff time and donor relations points working with donors who are unhappy that this option does not exist for them. We had a workaround for this with Online Express (used Smart DonorCover code to add in the processing fee option to the form), but don't have this functionality any more with NXT forms.

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  • Kristi Felber commented
    April 27, 2021 17:15

    AGREE! Please add this to the program. I feel like we're leaving a lot of money on the table. Donors are happy to cover the fees!

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  • Lisa Baniewicz commented
    January 21, 2021 18:01

    And, I learned in a training by Blackbaud that 70% of donors WILL pay the fee. That's great news but isn't an option yet.

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  • Lisa Baniewicz commented
    January 07, 2021 17:14

    Yes, please add this option! Our donors are asking why it's not on our forms. I like the ease of donation forms in NXT. Please add this.

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  • Susan Todaro commented
    October 22, 2020 23:14

    As more and more people give online, this would be a great addition in RENXT! Even major donors are giving online and it would be wonderful if they could choose to cover the fees!

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  • Marcy Deeds commented
    July 10, 2020 18:04

    This should be a higher priority for features. Non profits are absolutely losing money at a critical time when we need it more than ever before. Give donors the option to pay the processing fee please.

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  • Liz Bennett commented
    April 09, 2020 21:04

    I agree- a large majority of donors on our other platform (Network for Good) choose to pay the fees without issue, and its' much apprecaited for nonprofits who need every penny.

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