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Enable Adding Multiple Consent Channels Simultaneously
Following the recent consent update on week commencing August 4th, 2025, the functionality to select multiple communication channels when adding consent has been removed. Currently, we are required to create a separate consent record for each indi...0
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Add the option of sending AI acknowledgments to multiple emails at once
It would be helpful to be able to select more than one email (ie copy someone's administrator) when sending AI acknowledgments. Even if there was a field that you had to manually fill in and that might not update a record, it would be helpful.0
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Option to preview receipt emails for actual constituents
The "Preview" option in the receipt email designer doesn't really show you anything more than what you can see when designing/editing. We should be able to preview receipt emails for actual constituents, with merge fields updated, like when runnin...2 Reviewed: Voting Open
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Allow for emails outside of Blackbaud to be tracked directly on the email tile
It is frustrating that the only option to add email metrics from outside platforms into Blackbaud is through actions, notes or custom fields. We do not want to muddy these areas and would prefer them to live where intended.. in the communications ...1 Reviewed: Voting Open
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Allow workflows to pull from Dynamic Queries!
Allow workflows to pull in constituents form dynamic queries. This way hopefully they would update in real-time when new data is available.0
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Re-subscribe Email Opt-in
We use NXT emails and have found that when a constituent unsubscribes, sometimes accidentally or in haste, the only way to re-subscribe them is to contact support with an email containing specific information from the constituent in order to be al...3 Reviewed: Voting Open
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Need primary addressee merge field in NXT
The merge field for primary addressee was available in Online Express, but did not make the transition to NXT. Right now we must either call people by their informal, legal first name or with a formal salutation and last name. We prefer to use pri...7 Reviewed: Voting Open
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Enable Teams Phone Integration for Click-to-Dial in RE NXT
In RE NXT, users currently benefit from Zoom Phone integration, which allows them to click on a phone number and have Zoom Phone automatically open with the number pre-filled—making it quick and easy to initiate a call. This feature has been a sig...0
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View Bounce Types in RENXT Marketing emails
Giving us the ability to see what type of bounces our emails are getting would better enable us to maintain our contact databases and would let us maintain high data integrity and spam compliance standards. Smart marketers use the bounce codes to ...0 Reviewed: Voting Open
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Edit unsubscribe link to allow constituents to choose which mailings lists they're opting out of
We send a variety of communications to our donors and constituents - some are interested in some topics but not others, We'd like to allow these donors and constituents to choose which mailing lists to opt in and out of so that they don't cease al...3 Reviewed: Voting Open