Change the wording for credit card fee coverage option on Online Donation Forms

Currently it says, "This platform is powered by Blackbaud at a reduced cost to us. Contribute $X.XX (which somehow equivocates to 10%) to them to continue this support." This misleading to the donor, it makes it seem like we are getting some sort of discount on our Raiser's Edge subscription and are at risk of losing it at any point, which we are not. Donors are questioning us as the beneficiary, upon seeing that message. Please reword it to what any other platform says (and to what donors are used to seeing): "Cover the credit card fee for this organization, so that 100% of your donation goes toward impact." Until the current language says something different, we will be unable to keep this in front of our donors.

  • Courtney Foy-Baldwin
  • Jul 12 2024
  • Reviewed: Voting Open
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  • Guest commented
    24 Apr 14:59

    This option causes MORE PROBLEMS for our donors and event sign ups than anything else in Blackbaud. I can't tell you how many times a week I have to help people through this. And they think it is US that is asking for this extra amount. JUST DON'T HAVE THE CHECKBOX AUTOMATICALLY SELECTED. People don't understand that it is optional, particularly older users. I also like @Courtney Foy-Baldwin's suggestion of better language. PLEASE FIX THIS PROBLEM.

  • Hallie Kobylski commented
    December 26, 2024 17:54

    Would like the capacity to write the wording ourselves.