If there was an additional column for Blackbaud Fees on the BBMS reconciliation reports, we would be able to more accurately see what our donors are paying when they are making their donations. The charge on their CC only shows our BBMS description and the total amount (e.g., ORG NAME $525), it is not broken out on the donor's statement.

Currently if Blackbaud Complete Cover is enabled on a form the BBMS disbursement shows fees of $0.00 and just gives the total amount the donor intended to give (no fees calculated into total - e.g., $500 gross, $0.00 fees, $500 net), but it does not show if the donor opted to cover any fees and how much that amount is to Blackbaud, we only find that out if there is a complaint or question from a donor.

The same will be true with the upcoming changes to Visa and Master Card transactions on Donor Cover. The BBMS disbursement report will show the Visa and Master Card fees and net the original intended amount of the donation/event payment the donor is paying, but it will not show the amount of fee coverage difference (covered by the donor vs. the actual fees), which will be retained by Blackbaud.

If there was an additional column on the disbursement report, it would be useful for reconciliation purposes and donor issues/concerns to be able to track where all fees being covered are distributed to, whether to our organization or to Blackbaud/BBMS.