Give supporters donating online through a Complete Cover form the ability to change the amount they wish to give towards fees (like they can when the donation is below £10)
We've just moved over to using donation or registration forms and whilst complete cover (Blackbuad pays) is amazing, we've had a few people asking for refunds as they didn't realise they'd paid it. Plus a lot of feedback as been that people are put off by the high percentages and no way to choose.
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Nicola Angeli
- Sep 18 2024
- Reviewed: Voting Open
Related ideas
We have received a significant number of complaints about this on our donation forms as well, and we are desperate to find a way to change it. We do not have an unlimited donor base and burning bridges with them because Blackbaud is asking an exorbitant fee that has no basis in real fees paid to Blackbaud is unacceptable. Our donors feel it is a sneaky underhanded cash grab that does not reflect industry standards - and they KNOW it.
Please make this amount either adjustable (and the unscrupulous are welcome to leave it at 10% if they don't want to be bothered to adjust it) or reduce it to the actual fees collected by Blackbaud (~3.75%). It is damaging transparency with our donors, and with us as your clients, that this is not adjustable.
I understand that this is likely so that Blackbaud can claw back revenue from offering Donor Cover, but if they're strapped because of the feature then discontinue it or don't offer it in the first place. At a bare minimum BE UPFRONT with us, as clients, about what you are collecting, how it is being used, and that it is completely unmodifiable. It is deceitful the way this is being done and that simply isn't a good way to build or maintain relationships in our business.