Address Mapping corrections
BB needs to make corrections and update their address mapping and address radius functions within NXT. We've been having an issue where addresses with PO boxes are mapping in completely different cities, states and countries than what is in their records. We were told to check our addresses, use address finder (which we do every 3 months) and that the issue lies with Bing (which is what they use for mapping) and not NXT. They say that Bing maps based on the information provided (city, state, zip code & country) however we are finding constituents mapped in completely different cities and states than provided. Our cases continue to be closed saying that they believe the system is working correctly despite us providing proof of the issues we are having. The last case agent suggested using this form so developers would look into this rather than the cases I have opened with BB. Photos attached show a NY address in Iowa and a West Indies address in West Virginia.
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Harley Carter
- Nov 9 2023
Related ideas
I would add the we just uncovered that there are constituents missing from a radius search because they are not properly geocoded. We feel that BB's recommendation to to a zip cide search and compare to radius search for variances is not satisfactory.
It would help (for Bing OR NXT) to be able to identify addresses that don't map correctly so we can perfoem a systematic update to these records.
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