Add a conditional field to NXT Email merge fields so that it will use First Name if Preferred name is blank
NetCommunity Email allows you to add a conditional merge field so that if a constituent has a Nickname/Preferred name then it will use that, but otherwise default to Firstname. No equivalent exists in NXT Email, so switching to use that would require a backward step in terms of personalisation for communications.
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Mark Lennon
- Mar 23 2021
Related ideas
We require more field options period - a formatted salutation. Donors are tired of receiving Dear Mike instead of Dear Joan and Mike, especially if Joan is the donor.
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I want to send an email to our database using their preferred name, but not everyone has a preferred name. For those that don't have one, it should be their first name. I don't want it to say Dear blank, and I don't want to uses their first name if that isn't the name they go by. This should definitely be updated as an option.
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This is absolutely essential functionality considering there is only the one thank you email available for one-off and regular giving donations. As it stands, we can't include different copy for regular givers.
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Yes!!! Please add this. Especially to ensure there is a default if there is no name in the data. For example, if you have it say Dear <first name> and there is no first name in the data, we would like it to say Dear Friend.
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