Hitting Enter in the Web View Search Shouldn't Close the Search

In every other program or web page, hitting the enter key either indicates that the program should start searching, pull up the search results in some form, or open the selected record. This means that we frequently close the search window when doing what we instinctively do in order to "get" the results which can be frustrating for users as they now have to re-type their search. This is compounded by the fact that the search results may be slightly delayed when typing removing a visual clue that the search results are automatically displaying causing users to default to their learned habits from other sites and program (especially for faster typers).

Hitting the enter key when in the search should do one of the following things:

  • Do nothing (does not respond to the input)

  • Opens up the results in some manner (search results page, dialog type-window in-page, the first result, etc.)

If a key is needed to close the search window, the key most people would expect to "close" something is the Escape key.

  • Guest
  • Mar 5 2020
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  • Luis Gonzalez commented
    19 Sep 16:36

    Yes, this is the single most annoying change in NXT. I've been using Blackbaud products for decades. Please fix it. After the enter keystroke, the top item on the drop-down list should be the closest match or message of no find, followed by closest matches. Thx.

  • Catherine Burns commented
    October 11, 2023 23:09

    And if you use Blackbaud Grantmaking too it is even more frustrating because the search box looks the same but when you use that system you MUST press enter!

  • Lisa Hauk commented
    December 07, 2022 16:47

    Agreed! I have not ever come across a program that does not do a search when the ENTER key is pressed. Fixing this would be a big time saver, as currently if you press the enter key after entering someone's name, it will pull up a random name and you have to type the search name in all over again. This is very inconvenient.

  • Guest commented
    March 08, 2022 17:43

    Yes, please fix this!

  • Jack Stitt commented
    March 09, 2020 14:43

    Yes!! Incredibly annoying!

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