No requirement - or customizable requirement - for phone status

We have run into the problem that if the one and only phone number we have for a constituent is Inactive/Bad, we still have to mark it as primary - even if also marking it as Inactive. This is totally unnecessary and can get confusing. It would be ideal if that was not required - or if the requirement rule could be changed. In database view, it is not a required field - only NXT. 

  • Guest
  • Apr 5 2018
Constituents
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  • Greg Kennedy commented
    April 16, 2020 18:00

    NXT's forced selection of a Primary phone number is resulting in a fair amount of incorrect data. After editing phone data, if we don't know the Primary number, we currently have to either A) guess and, therefore, assume substantial risk of entering wrong data or, B) clutter RE with bad data in the form of dummy numbers marked as Primary.

    Seemingly, a "Require Primary Phone" check box in "Settings, Constituent Records" would be a simple solution.

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