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RENXT feedback loop
When sending E-mails (or test E-mails) the Online Express system says it was sent with a date stamp, whether it was actually sent or not. I have had tests fail from corrupted images, or because our DNS was not set up (SPF and DKIM). I have had to ...0
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Have RENXT prompt you if you are sending from a different domain than a "default" one
We have a default domain set up to allow NXT emails to work with our IT firewall. If someone changes the default when sending an email they block the emails on the recipient list. They have all been warned not to change it but people make mistakes...0
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Provide a link to sign up for emails!
Instead of having to use a third party, you guys should provide a link that we can put on our website that creates a form or something that automatically marks the right solicit code so that they are added to our newsletter mailing list!0
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Calculate open and click rates per the standard formula
RE calculates open rates =Opens/Recipients and click rates =Clicks/Recipients. The standard formula to calculate is =Opens/(Recipients-Bounces) and =Clicks/(Recipients-Bounces). Rates are supposed to measure engagement therefore it should only cal...0
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Ability to click on a constituent's email address link and for our individual outlook account to open new email.
It would save time and effort, which would keep us from copying and pasting the constituent's email address into our outgoing mail if we had the capability to click on the email address and for it to automatically be linked to our individual work ...0
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Appeals Column "Response" Should Be Automatic
When a constituent opts out from OLX in db view, the opt out is visible immediately in the Appeals tab, but when looking in RE NXT, one would have to add the column "Response" in order to see that the constituent opted out from that particular app...0
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Be able to choose an email default when creating a new email
Right now there is only one default to send anything from NXT. It would be helpful to have a few different onces to choose from depending on the subject matter/who it goes to.1
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NXT Outlook Plugin - display email address in constituent record summary
When I look up a constituent through the Outlook NXT plug in, I would like to see their email address included in the contact info (currently only shows the mailing address and phone number). Often, I am opening the record in the plugin so that I ...0
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Integrating te hosted Outlook with gmail address book
As you may know that there is a nice feature in the database view from where we can use the remotely hosted outlook by Blackbaud to send reports, exports ….etc. The steps are: Tools -> mail configuration -> then I enter my email. Then Tools ...0
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Add phone number to the list of criteria that can be inserted into an email
We do an "update your info" email annually. We insert the address, email, and phone number we have so the reader can see if something needs to be updated. This is our first year in RE, and phone number is not an option to insert.0