I agree. The email notifications about a donation are simply cluttering up the inbox if they do not provide the donor name. We also need paper backup for our charitable gifts and Blackbaud is creating more work for us.

Hello,

Thank you for this idea. As mentioned in a previous reply, to help protect donor information, notification emails no longer include personally identifiable information. Over the past week we released new features that will allow users to safely access the donor information from the notification email. You can read about it here.

Best,

Juliana

+1 to what has been said already. This change has negatively impacted our process because we need paper backups for our files in order to complete our private audit. Up until this month, for online gifts we printed out the notification email. Now, we are looking at multiple more steps in order to get a hard copy with the same information. Please at least make hiding gift info an option instead of automatically changing it for everyone. We get to choose who receives the notification emails so we are not concerned about security there. Thank you for hearing this concern.

Ditto what everyone else has said. I wish we could at least still see the donors names’ in these emails again. It’s driving our ED crazy not being able to see within the notification who’s donating the new online gifts that come in. I’ve instructed her on how to log into NXT and access the day’s donation form batch to see the donor names, but I know these extra steps will be very inconvenient to her, especially when she’s on the go (which is often). It is likely that my fundraising colleagues and I will have to continue to take time out of our day each time a new gift comes in online to respond to her emails asking for donor names if this change is permanent.

The donation notification is fairly useless for development personell without at least the donor name. Having to go to the batch to figure out who made the donation is an extra step and a waste of time. I don't understand what the risk is of including a donor name on the notification.

I further agree that this change has impacted our donors stewardship process in a negative way. Creating more steps fro fundraisers to get to donors information in real time is not helpful. While I am fully supportive of donor privacy protocols, I would recommend that Blackbaud at least add the donors name into the email notification.

This change has negatively impacted our internal gift tracking process. Need to add the Donor Name and donor information back onto the Notification of Transaction emails. Remove the payment / credit card information if need be. I need the donor information on these emails for tracking, reporting and Thank You process.

I agree. This adds a huge layer of complication to our gift processing procedure. And staff members who rely on those email notifications to promptly send personalized thank you emails can no longer do so. Please add donor information, or at least donor name, back in to these gift notifications! There does not seem to me that there is a donor privacy issue, because the recipients of gift notification emails can be fully controlled by the DBA for each individual donation form.