This is affecting their fundraisers' and database admin staff's ability to communicate with their constituents in receipting, personal solicitation, and general inquiries. It would be better to have the 'unsubscribe' link in the emails to go to a specific communication preferences page, OR just auto-generate a Consent opt-out to trigger a solicit code "no mass emails", OR even better if the user can configure what type of email category the email falls under when they build it, then when the constituent unsubscribes, it would opt them out of that category only.

Marking the Email "Inactive"/"Do Not Contact" is misleading and is affecting users who interpret that icon as it not being a useable email at all for personal outreach, when it was just due to an unsubscribe on a mass email.

How long does it take to move from Planned to Delivered? We, too, see this as a big stumbling block. Thanks.

This "do not email" symbol does not go away either when someone opts back in. The consent/solicit code information should tell us enough about whether we can email someone based on the solicit/consent information and the purpose of why we might want to email the person.

We want to migrate to NXT because as a user interface it's much easier than OLX but we won't make the move because of this issue with the unsubscribe methodology being so confusing.

This would be extremely helpful - we send e-newsletters through OLX at the moment. We'd prefer to do this via NXT, but this is a huge stumbling block to making that move.