Currently, those who click on "unsubscribe" get a pop up message that reads "Please remove me from your mailing list. (email address) will no longer receive emails from the (sender)."
This statement is confusing - are unsubscribers removing themselves from a mailing list or an email list?
A very simple solution is to reword the statement to read, "Please remove me from your email list. (email address) will no longer receive emails from the (sender)."
Agree, this makes it sound like they are unsubscribing from mail as well and we definitely are not treating an email opt-out as an "all communications" opt-out. That is not standard.