Do Not Contact box treats addresses and emails differently re: inactive status - different logic applied
1. Addresses: There is NOT an option to make an address "Inactive". Either primary or Do Not Contact
2. Email/Phones: In addition to Primary and Do Not Contact, there is an additional option to make phones and emails "Inactive".
If you mark a phone/email as Do Not Contact it will still show in the contact information, even if the "Include Inactive" box is NOT checked, albeit with the red circle/ indicator.
If you mark an address as Do Not Contact, it will no longer show under contact info unless you have the "Include inactive" box checked.
In our world, we don't use "inactive". Emails are either primary, blank (valid email, just not the primary), or Do Not Contact.
Why would addresses and email, who are tagged as Do Not Contact, be treated differently?
-
Brian Bates
- Sep 21 2017
- Reviewed: Voting Open
Related ideas
I like the idea of standardizing how these function in NXT, although we do use the Inactive flag for emails and phones. My argument in favor of this Idea is based on the fact that it is much simpler to exclude an address from a mailing list or other report if a single indicator of Inactive can be used to know it's no longer mailable. The 'Do Not Mail' flag is also helpful for address types we would never want to mail to, so I wouldn't want to lose that. I would love to have an Active/Inactive checkbox on Addresses, as well.