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Share with clients how many Ideas Blackbaud are progressing each quarter
It often feels like Blackbaud are ignoring this Ideas bank (where most support agents tell clients to post if there is something RE isn't able to do) e.g., there are several ideas with over 1,000 votes which are over 4 years old and have never bee...1
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Make these items we vote on have their own links so we can share them.
If a consultant wants to tell you that something isn't available yet, but here's where you can vote on it, it would be helpful to have a direct link to that item and not the ENTIRE LIST we then have to search through.0
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All Blackbaud University Courses Should Be On-Demand
It is very frustrating when a course is cancelled because of low enrollment, particularly when those courses are required for certification. Most users want on-demand video courses, because of their accessibility. Please switch to that format or a...0
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"Bug Report" feature
I know this is pretty radical but WHAT IF Blackbaud provided its users with the ability to submit a report of some kind when they experience glitches with basic functionality.. a "bug report", if you will, instead of just having to throw it into "...0
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Remove Knowledgebase Search Pop-up Form
Please ditch this new 'Find answers to questions about Blackbaud solutions" box that pops up when first pulling up the Knowledgebase. This is such a strange decision, to require the searcher to select a product before being able to search a keywor...1
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Disable the Virtual Assistant in support chat
Past two times I've gone to support chat, I've been met first with a chatbot Virtual Assistant that give me way different suggestions from what I entered, I much preferred being connected to an actual agent straight away.0
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Revert to a database backup without NXT Reset
Recently I was in database view and a global change went wrong (please tell me we have all been there). We do regular backups of our database but I found out that if you revert to a former version of RE 7, even by 15 minutes, NXT goes to a factory...2
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Knowledgebase articles should contain the date of publication within them.
The date of publication is very important for the relevancy of the article. The date is available in the search index, but not in the article itself. When following a link from another article or web page, the publication date is not visible, and ...0
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Add Blackbaud University link to Green Question mark Help Center link in RE NXT (to mirror how it is in FE NXT).
Trainings for FE NXT direct users to the Green Question Mark Help Center link to get to Knowledgebase, Community, and Blackbaud University. For some reason, this is not consistent for RE NXT, so RE users have to go through a bunch of convolutions ...0
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Please put dates on Help articles
In NXT support documentation, as well as the knowledgebase, articles are not dated, and because processes, practices, and tools are changing so quickly, it would be helpful to know when an article was published to know how recent it is or if it is...0