Addresses Mandatory in Optimized Forms

I know in the optimized forms you can make the address show up, but it's not a requirement to fill out. This isn't helpful when trying to maintain a clean and thorough database. Can we have the option to include it and make it mandatory please? The new form looks great but we're using the old one until we can have this fixed!

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  • Sep 10 2024
  • Reviewed: Voting Open
Blackbaud Donation Forms
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    Samantha McGuin commented
    04 Oct 13:02

    I'm opening this up for voting, but wanted to note that this is specifically by design - this form is designed for optimal donor conversion and requiring address is a proven sticking point for some donors.

    We are finding that about 75% of donors do still choose to give the address, even though its optional.

    We have some A/B tests planned for next year that may move the position of the address around within the form experience, and that may lead us at some point to allow you to make it required.

    Thanks for your feedback and idea!

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