I agree these need to be more customisable, so we can choose which information to include, for example a terminated/completed recurring gift shows as a commitment but it doesn't specify that it is not current, which could potential cause concern for a donors. The email is also too simple with no branding and doesn't render correctly in Outlook, it would create a very poor impression with donors. This feature needs to be improved as a priority for users to be able to adopt this functionality

I agree with so many of everyone's comments here. I found myself wanting to centralize donor receipting for a number of areas - grants, individuals, events. And so looked at the functionality of the native pdf receipt; as well as the letterbox add-on. I'll say that Letterbox is sufficient for generating individual receipts. You will need to tinker with the margins for inserting your own branded header and footer (i.e., there isn't an import function for those). As well, you'll need to adjust some of your own spacing to suit theirs (e.g., line spacing for merged fields for a constituent's address is not able to be reset). I would say, if you're just generating for an individual's current gifts, then Letterbox might be the way to go.

But, then I wanted to create templates for seamless acknowledging of grants and event business supporters through Letterbox. And I quickly found that it did not have personalized merged fields for primary contacts of those entities.

So, then I wanted to tinker with RENXT's native pdf receipting. The pdf receipting is created with hard codes - and the pdfs aren't editable - so there isn't much I can do to customize there. And although you can set in your org's logo, and a signatories information and e-signature, I am not a fan of the fact I cannot select or adjust the auto-populated receipt fields. For instance, I agree that I'd like not to have our EIN listed as "registration number".

So, I guess I will need to expand upon the functionality of the email receipt?

Altogether, it would be nice if RENXT would more easily allow its users to create and issue customizable donor receipts for primary contacts of business/foundation/congregation entities for their current gifts. To support Blackbaud, I'd gladly participate in a focus group, or provide a listing of insights of user-interest.

Agree. At this stage we are converting the PDF to word doc giving us the flexibility to edit the statement. Since we only send it out up on request, a bit of manual work is manageable. Still it would be great if Blackbaud can look into this for improvements.

I just wanted to add 1+ to the need to edit the PDF of receipts similar to the emails. The address formatting is incorrect, I need to remove the line about goods and services, and the "fund" code is internal language, should not be sent to donor. Would also like to edit to to match our branding and mailed receipts but less urgent.

And add the ability to customize the columns included, or how they are named!! General flexibility is needed!!!

Please allow more format editing, we need to print out on our letterhead which will not work currently.

Please allow customization of PDFs as the font styles do not match and it looks very unprofessional when sending receipts to donors. We need to be able to make changes and if not in NXT then the PDF needs to be editable and not password protected. This needs to be updated sooner than later.

Please increase the amount of characters in the PDF receipt text to more than 500!

Please allow additional customization of these PDFS. For example the salutation of the letter should pull the salutation from the constituent record and not the addressee field. Give us the option to change this or don't password protect the PDFS so we can edit them. Also "Registration number" in the USA is a Tax ID, allow us to change the field names.

Need PDF receipt template to be customisable. We would like to write our own message. At the moment I am having to write up my own receipts and send to Donors.

It would be great if we could also get them to generate for people that only have soft credits. Many higher donors only give through their company.

This needs to happen sooner rather than later

The PDF receipt could use the same template options as the email receipting.

The PDF receipts and PDF giving statements are useless as they are, especially since they export as password-protected PDFs and we can't even copy-and-paste into a branded Word template.

Hello, I have just asked support where was the customisable PDF!! I can see the email receipt but a branded template with our own message is the least that we should expect for a PDF functionality. At the moment, I am writing up thank you letters with my own word template, and then I have to send it by post or attach it and then create an action, I got all excited for nothing.

Please make giving statements customizable. Also Blackbaud should proactively warn users that certains info (ie. stock gifts) are not included.

This system is so archaic. Everything should be customizable and brandable in 2023. Get this done.

The email function of giving statements should absolutely be customizable and include required IRS verbiage. Please!!

It is absolutely absurd that this is not an option!!!

Including the ability to add the IRS disclosure text to the email version of the giving statement is critical. It is surprising not to have this feature as including IRS language is a basic industry standard and we should be given the option to protect our organizations by incorporating that text.

We have thousands of donors so downloading each individual PDF to send out puts a huge burden on our staff.

AND to show stock gifts! These statements are incomplete and inaccurate without stock gift information.