We use the NXT email client so can see opens/clicks/bounces on an email-by-email basis, and look at-a-glance at the email history section of each constituent record. However, it would be very useful to have a "Summary for Email" category within the Query area which allows us to count numbers (within a specified date range) of emails sent / opened / clicked / bounced / unsubscribed etc. in order that we can a) more easily manage those bounces and unsubscribes; and b) more effectively report on email engagement.

Seems a similar Idea here, wondering if these are worth merging or combining? https://renxt.ideas.aha.io/ideas/RENXT-I-8541

Please bring this data into a useful format to allow us to create Lists based on the open, click, bounce data so that we can both tidy up the data and create useful segmentations. This seems pretty fundamental!

Also adding, being able to view and report on all email responses would be fantastic. It would make tracking donor engagement easier, not to mention keeping email data clean.

It is so tremendously difficult to determine if an email is soft vs hard bounced in the current set up, where you need to create a constituent list of bounces and then systematically/one-by-one go through and put eyes on the Email History tile to view the email sent to see the specifics. It is a best practice to update hard bounce emails as Inactive, the way the system currently stands - the time and effort that goes in to do this (depending on org/list size) can outweigh the benefit. Pretty please give us the ability to easily get the detail we need so we can maintain clean data.

it would be great to have ability run a report/query for those emails that have hard and soft bounce. It would be easier and to go through it faster and delete those hard bounce emails.

I need to be able to run a report/query on those emails that have a hard bounce. I will then be able to identify many records that could be deleted.

How many votes do we need for this to be seen by BB? I go in and vote for lots of ideas but haven't seen a lot of them implemented

Yes! It would be helpful in NXT lists and in database view! I'd like to create an engagement score, and would love to include this.

Trying to work out if we need to contact constituents again, but can't identify if a segment has opened the past emails or not.

We desperately need this filter to be added to Constituent Lists! We send emails out based on an engagement percentage of who is engaging with our emails. A process that should take 45 minutes to compile this email list, now takes 3-4 hours!

We really need the ability to do this. And yes, we need to be able to do access the information in database view!!

Thank you for posting this idea Cindy!

It would also be very helpful if we could query off this information in Database view.