Automated Report of Support Cases Submitted

Currently in Case Central, a user can manually export a report of submitted support cases to Blackbaud filtered by date. A useful enhancement would be to automate a recurring report to be sent out via email (e.g., a monthly report of open/closed cases). This would allow oversight of cases by the relevant internal team (e.g., an IT Service Desk) at a company. 

  • Guest
  • Oct 18 2019
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