Event Revenue Configuration
The Event revenue on the events tab is double counting actual revenue since it includes both pledges and payments. It would be ideal if we could choose what is included in the revenue count.
Admin note: The event revenue calculation no longer double counts pledges and payments, it now only includes payments. I am keeping this open for voting as the idea for having some configuration options for what is included in the revenue total is still a worthwhile change so will remain open to voting.
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Krista Lippert
- Aug 14 2019
- Reviewed: Voting Open
Related ideas
Hi, Could you please merge my idea RE-I-6324 into this one? I had not seen this existing idea. This is what I was getting at because we count unpaid pledges as our event revenue, so I have to tell fundraisers to not rely on NXT Events. It is a constant struggle answering why the revenue listed in NXT is so much lower than what we determined in event debriefings.
RENXT-I-6324 / Add "Projected" or "Pledged" measure column to RENXT Event summary
Yes, please make this configurable and clickable. It's so frustrating that the numbers don't match and that we can't see what is being counted in the calculations.
I definitely would like either a committed column, or a way to customize the Revenue calculation. The majority of our events result in a bunch of signed pledge forms. It means we can't just glance at the event overview to know how successful an event was.
I appreciate seeing the actual received revenue for each event, but would also like to see a "committed" stat that includes pledges (without double counting pledge payments) so we can see the actual fundraising success. [This is less about configuring the revenue column than a related request to have a second column for comparison]
You can actually choose the gift types to report on to fix this error.
Thanks for the idea and extra comments on this one! We're getting some feedback in through Support cases around this field - and it looks like customers are all across the board in how they're calculating revenue amounts. I can confirm that it is not taking into account Applied Amount right now, we're checking on if the Pledge is being included and I'll report back.
We're working on a design for some configuration options for this field. I will pull in voters on this Idea for some discovery and validation when we're closer to a solution.
Samantha McGuin
Principal Product Manager, Events
Thank you for this! I was still trying to track down why one event revenue was showing so much higher than the tickets sold on the details, and I think it might also be counting split gifts, not just the amount applied to the ticket.