This should be merged with this idea:
https://renxt.ideas.aha.io/ideas/RENXT-I-9101

It was possible to send email to relationships in Online Express. The fact that this functionality was not part of the email marketing build from the beginning is inexcusable and I am working with a new RE customer who is really shocked by this omission.

Please make sure that it is all relationships and not just specific ones such as contacts or spouses. We need to be able to query for the relationships that need to be contacted and send to those.

We need this! This is an option in OLX, so why is it not in NXT Emails?

As a Raiser's Edge NXT user, I strongly support this idea. Our organization relies on the Contact Type field to identify Primary Contacts on Organization records, not Relationship Types. The current limitation in RENXT Email Marketing makes it very difficult to communicate efficiently with these key contacts.

We reached out to Blackbaud Support and were told that the only workaround is to manually export relationship IDs, match them to constituent IDs, and rebuild queries each time — a process that is not only time-consuming but also unsustainable, especially since relationships evolve over time.

To illustrate the impact: imagine we are organizing an event and want to send invitations to our partner organizations. Naturally, we would want to reach the event contact or primary contact listed on the organization record — not just the general email address of the organization. Contacting the Primary Email Address of Blackbaud, for example, might not reach the right person. But reaching the designated event contact, especially when that person is also a constituent, ensures the invitation is received and acted upon.

This functionality seems to already exists in Mail (database view) — see article 193765, and expanding it to RENXT Email Marketing would significantly improve usability and efficiency. Please prioritize this enhancement — it would make a real difference for organizations like ours.

Thank you!

Yes, let's put those Org Contact Types to good use. :) This is one reason we do not use RENXT Email Marketing.

We typically have multiple relationships/ contacts under a org/business. We hate for individuals to be left out of important updates.

We work with many different types of organizations, and being able to select various contact types within each organization is vital to us. Having only one type is not at all useful to us

This is very important. We work with many organizations including Foundations and municipal departments. Only having a singular email contact is not possible for us and keeps us from fully using the email functionality in NXT.

We have different types of contacts for organizations. Adding a person's specific email as the primary email address for the organization is not a viable workaround and would require us to update this information constantly. Suggestions to create a constituent record for every org contact is not viable as employees of organizations are constantly changing and all actions and infomration for an org should be kept within the one Org record. half of our donors are organizations and we want to be able to contact the specific contact types for various communications i.e. Scholarship Contact for updates on Scholarship recipients. Main contacts for event invitations. this has over 300 votes indicating that it is a desired and important feature that is currently lacking. please do something about it. also echo everything that the previous poster Jenn Coutu wrote.

Please add the ability to create lists for all list types in NXT so we can mass email company contacts. It makes no sense that this platform does not allow for emails to contacts with no feasible workaround. This requires us to use another email platform which is tedious and then I am having to globally add an action to document any company contact emails.

Our team needs to communicate directly with several contacts at local facilities where we serve patients and we need the feature of being able to select contact types into emails. Please help create this. It works in Database, but we need it in NXT Email functions. Please and thank you.

It's extremely difficult to consistently tell my team that their email request for a corporate fundraising effort is not possible. We need this functionality to make the Email function useful!

If you add to Constituent Lists for other uses as well, so we need a primary contact indicator which in the old system was a check box so this would work for emails and any downloaded lists.

We just sent our all of our 2021 donors. I didn't realize that the salutations wouldn't show for our organizations. Can we PLEASE add this as an option so we can appropriately send to our organizations?

It would be even better if you could select email recipients on the basis of contact type AND Individual Relationship Attributes, which would facilitate precise selection of both constituents AND contacts.

This is an URGENT need, and I am constantly surprised that things like this aren't basic tools available in the original development of these functions. It's so disappointing & a waste of our time to build and use Marketing, only to find out that many of the things we need to send aren't available due to these situations and limitations, just being honest. If you want to make these tools available, then don't roll them out on a piece by piece basis. It's misleading to market & promote this as a selling point to new clients. Create a well built Marketing tool that is FULLY functional. Makes me want to recommend another CMS to our Foundation unfortunately.

Dear Blackbaud, Please add this capability to both OLX & RENXT EMail Marketing.

Please add this capability. Our organization also uses various contact types, rather than relationship types, to identify who at an organization should be receiving a specific type of email. Without the functionality in RENXT EMail Marketing to segment based on contact types, we are limited to emailing individuals only, and using the database and a separate email tool to include contacts at organizations. Will be much more efficient when this functionality is available.

This is an urgent need for us as well.

This would be incredibly useful for us within our organisation. It feels like it's a really basic need within NXT for us - the ability to filter our Relationship Contact Types to make the Marketing email function so much more effective.

This is an urgent need, as we need to be able to email our organizations as well as our individuals.