It will be helpful to see the specific contact you had communication with at an organization in the action lists in NXT. This way we can quickly see the communication history and make appropriate decisions about next steps.
I also want this for Open/Pending actions. If a staff member goes off sick I want a quick view of what they have coming up and who I need to contact at the organisation, without having to open every action separately to check. In fact, just increase the amount of options for Columns in Action Lists.
Would also love to include multiple contacts on an Action...many times you are meeting with or communicating with more than one person on the other end, and it would be nice to include both on the Action.
I also want this for Open/Pending actions. If a staff member goes off sick I want a quick view of what they have coming up and who I need to contact at the organisation, without having to open every action separately to check. In fact, just increase the amount of options for Columns in Action Lists.
Would also love to include multiple contacts on an Action...many times you are meeting with or communicating with more than one person on the other end, and it would be nice to include both on the Action.