Make attachments added in NXT web view show up in database view

Need to search for documents in database view, because all documents that were in system prior to conversion to NXT show "Media" as the title and the conversion date as the date in NXT view.  I wouldn't mind this except that you can't see everything in database view because any new documents that get added in NXT don't cross over and update database view.  Need to be able to search in one or the other, but currently cannot.  This is a loss of functionality, and to us, this is a serious conversion bug that needs to be solved.  Also, any changes you make to titles or dates in database view, don't cross over to NXT view.

  • Guest
  • Nov 10 2015
  • Will not implement
  • Nov 9, 2017

    Admin response

    Thank you for all the feedback. At this time we won't be focusing on supporting the write back of media to the database view, so we will mark this as will not implement to set appropriate expectations. We may consider options to disable adding media in the database view to reduce any confusion (and welcome to feedback there), but the engineering effort to store media back would reduce our ability to continue to deliver new capabilities in NXT. 

    We have a brand new document storage approach that is modern that allows you to upload files quickly, associate them with other record types (profile pictures are done, and actions are coming next, then proposals, and gifts, etc.) and not grow your core RE database with documents (which very well may end up having a negative impact on performance and database size). I hope that helps explain the rationale but again, thank you for the feedback. 

  • Attach files
  • Guest commented
    June 06, 2022 17:30

    Is there any kind of workaround in the works for this?

  • Liz Beranek commented
    May 31, 2022 20:54

    Wondering if this previous question has been addressed. Is there any kind of workaround in the works for this? An ability to export all NXT-only attachments, for instance? Any way to generate a query or list of attachments added only to NXT?

  • Aldera Chisholm commented
    January 14, 2021 17:19

    This seems very much a case of functionality being driven by what Blackbaud thinks is great, regardless of what USERS need and desire. While the functionality of attachments via NXT is easy, that ease comes at a cost for users who need to do anything more than simply view attachments. As in the comments below, we lose reporting abilities, we lose ability for our tagging/filing accurately, we lose actual data if there is a system issue with the database needing a restore. Until NXT has full functionality of database view (and it's not even close right now) it is very short-sighted of Blackbaud to make this decision. Listen to your users - we are the ones who are paying for this service and it must serve our needs. Don't get me wrong - I love a lot of the changes that NXT has brought in. But change must be driven by, and result in, improvement in functionality.

  • Dianne commented
    January 22, 2020 20:48

    Can you advise the new modern approach 

  • Heather Elsik commented
    January 15, 2020 18:12

    If there is no plan to implement a way for Attachments to be view-able (and as a result, query-able data) in Old Database view, then please remove the Tags function. This function makes DOs think they are putting attachments into categories that we can then query from, and pull data lists on, which is not reality. The Tags table makes no sense since there is no way to pull a list on them.

  • Susan Swann commented
    October 30, 2019 02:41

    Your "brand new approach" is great.
    And easy to use.
    And even fun to use.
    BUT if we EVER had to do a system restore - it would all vanish.
    So while you don't see the necessity to focus on supporting this issue, those of us who have worked in the system for years, and know that despite all the best intentions and precautions, a system restore is a possibility still see real value in address this issue.

  • Alice Shipman commented
    July 06, 2019 03:28

    Is there any kind of workaround in the works for this? An ability to export all NXT-only attachments, for instance? Or some kind of flag/notice in RE7 that will tell users that they need to go look at NXT for additional info?

    Since it's been nearly 2 years since the original response and it's still a problem that many of us are encountering, it would be really helpful to have some way of approaching this other than 'well, deal.'

  • Guest commented
    April 01, 2019 02:12

    Agreed! NXT simply doesn't have the functionality to be used by all staff in our organisation (as I’m sure is the case in others), which means the database managers still use database view. If information is not readily available and transferable in both, it seriously reduces our trust in NXT.

  • Drew Matthews commented
    March 26, 2019 20:58

    I think it is time for Blackbaud to review and re-assess the possibilities and challenges associated with this issue which continues to raise questions and concerns.

  • Ray Musumeci commented
    March 05, 2019 20:17

    Is it even possible to filter an action  list in NXT based on if there is an attachment?

    Is this an output field for lists etc?  

  • Guest commented
    October 01, 2018 03:48

    Is the brand new document storage approach now also able to restore those documents if a factory reset of RE NXT is required or would all those documents still be lost along with user photos nxt invited users, etc.?

  • Janelle Parsons commented
    June 12, 2018 23:42

    Disappointing answer. Having these NXT files not feed back to database view impedes our work and means double handling - it creates more work and problems than it solves. It also impacts the ability to merge constituents and adds considerable work. 

  • Heather MacKenzie commented
    May 23, 2018 00:23

    Please do NOT stop us from being able to add media in the database view unless you enable merging constituents in the webview at the same time!  Having the merge function in the database view and items in the webview that disappear when constituents are merged is the worst thing ever. How about an alert that is more specific to the records I'm merging, or a way to query what media has been added in the webview?  Please help us keep our databases clean! 

  • Guest commented
    August 23, 2017 12:52

    Please either disable attachments in web view or make them appear in database view. Otherwise it makes more confusion to users then benefits. 

  • Sunshine Watson commented
    February 07, 2017 17:11

    This is also a problem when merging duplicate records. We now need to open the record in NXT to make sure we don't delete something that doesn't appear in the database view.

  • Jen Claudy commented
    January 13, 2017 16:34

    Sunshine, I added an Action Attribute and a Gift Attribute to indicate an NXT Attachment present on a record.  It's easy enough for Action, because you can add/edit the Attribute from NXT.  More difficult for Gifts, because you can't yet access the Attribute from NXT, but Gift Attachments are added in batches, so I just put together a query in 7, turn it into a list in NXT, attach all the files in NXT, and then Global Change to add the appropriate tag to the query in 7.  Not great, but better than the alternative of not being able to put Attachments on Gifts or Actions at all.

  • Sunshine Watson commented
    January 13, 2017 15:42

    This is very disappointing. I get that you are driving people to use NXT over the database, but NXT does not offer enough functionality for database managers and other roles yet. It is doubling my work to have to check everywhere to see if media was added.

  • Sunshine Watson commented
    January 12, 2017 17:29

    At least show a placeholder that media has been added for a constituent, action or gift record in NXT. I work mainly in the database and have no idea if something has further backup in NXT.

  • Kelli Naughton commented
    October 04, 2016 14:51

    also disappointed.  we too have staff exclusively in RE7 and others exclusively in NXT and there are already too many things that you can only do in one or the other.  until you can have us all in NXT (data entry/ack!), don't separate the two in terms of this kind of functionality.

  • Heather MacKenzie commented
    June 29, 2016 23:23

    I am also disappointed with this answer.  Could we get more explanation as to how the new "document storage approach" will function?

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