Add a request ticketing system to RE NXT for biographical changes and other changes to constituent records, like the one available in Blackbaud CRM. For example, currently our development officers are not allowed to make changes to a constituent record but instead have to request that from our Advancement Services team (like address, name change, etc.) in order to control data quality and ensure business rules are enforced. This entails copying information from RE and emailing back and forth with Advancement Services. They would like to be able to be working with a constituent record and instantly request a change in address or name through a NXT generated request form, that is then emailed to Advancement Services through NXT to cut down on the steps involved.
We have a similar demographic & relationship update procedure. In Raiser's Edge we use a Task/Other Update Action to submit these updates to the Advancement Services team. Clearly we need a different method when we move to RE NXT, A ticketing system would be ideal.