Setting a Default Recurring Schedule on NXT Donation Form

When creating a donation form in NXT, on the Recurring Gift options, it would be nice to set a default frequency. Allowing all the payment frequencies puts "Weekly" at the top of the list so a donor intending to donate "Monthly" might overlook the scheduled frequency of their recurring gift leading to multiple unintended charges in a month. If the frequency list could be reordered, or include a default button (as in the default amount options) so that the default option is "Monthly" instead of "weekly" that would be more inline with typical donor frequency.

  • Keith Wilson
  • Mar 22 2022
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  • Kelsey Cooper commented
    November 08, 2022 18:56

    I refunded multiple gifts today from a donor who did not realize they selected "weekly". Listing the default as "monthly" would eliminate confusion for donors.