Create an Auditable Log of Deleted Records

We recently discovered that a constituent record had, at some point and by someone, been deleted. On contacting Support, it became apparent that there was no way to determine when and by whom this was done. Knowing this would be very useful in highlighting any business processes that need amending or permissions revising.

Given that hosted RE (and thus by definition RENXT) does not support audit tools (e.g. audit trail), it would be really useful to have at least some basic auditing functionality.

My preferred options would be:

1. Support third party audit tools

2. Introduce built-in audit functionality (starting with deleted records)

3. Create a 'recycle bin' from which mistakenly deleted records can be retrieved

  • Bill Saunders
  • Jan 24 2019
  • Reviewed: Voting Open
Control Panel
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  • Korlan Smagulova commented
    04 Jan 21:56

    Totally agree on this one. Auditing deleted records and created by data or by user are the first steps for RE / RENXT. Next one is the audit trail of specific changes made by users to be viewed by DB administrators.

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  • Adrienne Barton commented
    December 27, 2023 20:13

    There are 3 other ideas submitted that are all the same request as this. If all were merged into one idea, it would be an additional 150+ votes for this idea. Hope Blackbaud it look at this and taking this into account as this is an important feature to have added to Blackbaud products.

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  • Guest commented
    April 12, 2019 17:50

    This was something sales staff promised us before we were ever a blackbaud customer and was a basis of our decision. How about an audit-able log of ALL changes...

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  • Alex Bishop-Thorpe commented
    February 27, 2019 00:27

    This is very very important - we would like to add our voice to this idea as well.

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  • Melissa Graves commented
    February 14, 2019 15:15

    This was discussed and agreed was a priority at least 10 years ago. So frustrating that it never materialized.

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  • Bill Saunders commented
    January 24, 2019 12:13

    Hi SO, unfortunately solutions like Audit Trail are not compatible with hosted/NXT versions of Raiser's Edge. So even if one could justify the cost, they won't work with NXT.

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  • Guest commented
    January 24, 2019 12:03

    It amazes me that this does not already exist! We have found, but not implemented, third party, 'Audi Trail', solutions but these come at a substantial cost. 

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  • Linda Forwood commented
    January 24, 2019 11:57

    Totally agree!  We had Audit Trail from Zeidman but this is not supported in the hosted environment

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  • +71

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