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Add More Criteria to AI Acknowledgment Templates/ Pull
My organization is able to send automatic email acknowledgments to people who donate online, but manually sends acknowledgments to those who donate offline/ through other payment methods. However, the AI acknowledgment tool pulls in all gifts, reg... -
Make Blackbaud AI search history available.
Having access to Blackbaud AI search history would be extremely beneficial. Being able to look back at past searches would allow users to see what worked and what didn’t, copy and refine previous ideas, and reference constituents or data that were...Reviewed: Voting Open
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Improve Donor Context Handling When Switching Records
AI Chat sometimes retains context from the previous donor, not refreshing when switching records causing it to reuse details or mix information between constituents unless the user manually clears the chat. Idea: Add a user-controlled option to re...Reviewed: Voting Open
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Make AI Chat available 24-7
I work on the East Coast and so much of my work day I can't get support. It would be great to make the AI support available 24-7. If the AI chat can't help then have an option to queue the discussion for a live agent to continue working on via ema... -
Better ChatAI for event registrations/attendees
I wanted a summary of the individuals or a group of people (alumni) who registered for an upcoming event, but it kept giving me errors because no one had "Attended" the event (IE, Attended Y/N). We don't actually import that data after events (too...
