Make AI Chat available 24-7

I work on the East Coast and so much of my work day I can't get support. It would be great to make the AI support available 24-7. If the AI chat can't help then have an option to queue the discussion for a live agent to continue working on via email support ticket the next working day.

  • Guest
  • Nov 19 2025
Blackbaud AI – Chat
  • Attach files
  • Lindsey Rix commented
    November 19, 2025 21:50

    This category is about the generative AI tool, Chat for Blackbaud AI, in Raiser's Edge NXT—not the Support chat. The Raiser's Edge NXT chat is available 24/7 to Raiser's Edge NXT customers and is currently in limited availability. We appreciate your feedback and will continue to review and refine these experiences to make them more helpful and intuitive.

    Attachments Open full size
  • Guest commented
    November 19, 2025 18:53

    Sorry I meant I work on the West Coast.

    Attachments Open full size

Related ideas