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Credit card type option to record outside payment processors
The majority of our gifts are processed via various outside payment processors (NGP, ActBlue, Paragon), but still need to be recorded in RE. Currently, the Gift Batch grid does not allow for entering any credit card type if the gift is not process...Reviewed: Voting Open
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Streamline Payment Collection for Failed Pledges/Recurring Gifts—Reduce Donor Friction & Compliance Risk
When a donor's credit card fails, we proactively call them to: Notify them of the missed payment Collect a new payment method Process the missed payment The Problem: Currently, our donor relations reps have to ask for the card number twice... -
Back-office gifts Fees
Add the ability to cover processing fees when processing a gift on the back end. -
Unable to apply payments to subsidiary pledges via a batch
We have several companies/school districts where each school is in our database but when the parent company issues a payment, we must apply the payment to the subsidiary pledges as the parent company itself doesn't show a pledge. This is available... -
New Gift Batch Template/Grid - Rejection Code
Add the rejection code field; we rely on this field to know unsuccessful transaction results -
Editing the dropdown menu for Payment method in the Gift record.
I would like to be able to edit the Payment method options in the drop down menu of the Gift record. For example, as a Canadian user, Venmo does not apply - it's not available here in our country. However, we do use EMTs (email money transfers). I... -
New Gift Batch Template/Grid - Authorization Code
Add the authorization code field; we rely on this field to know successful transaction results -
Pledge Payments generated from Online Giving form need to have names in Merchant Services
Apparently, when a pledge is set up using the Giving Form, there is no name data attached to the credit card that is being processed later. It comes through to Merchant Services as "NO NAME", which make reconciliation somewhat problematic. We don'...Reviewed: Voting Open
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Other direct debit suppliers
We need to be able to link our existing supplier (Donor Debit) to our donation forms. Having seen a preview of how direct debits will work using BBMS/Stripe as a payment supplier this will not give us the control and flexibility we currently have ...Reviewed: Voting Open
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Record of all fees tendered on each transaction
So this is based of the blackbaud support case #021013700 that was opened for this issue. When a donor is prompted to donate to blackbaud to cover the fees, it should be shown in ALL of our records that that fee was charged to the clients. It's do...
