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Link Knowledgebase articles to ideas submitted in idea bank
If known issues were linked in the KB article to suggestions made to the idea bank we could possibly clean up some of the duplicate ideas in the idea bank. It would also allow users to more easily vote for a suggestion created by Community peers i...0
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Password reset options without a site administrator
Recently I was locked out of the Raiser's Edge 7.96 database due to password difficulties. I was unable to reset my password because both of our system admins were unavailable for an extended time frame due to vacation. I would like a feature for ...0
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Please add Zoom support!
Zoom support with screen sharing would be so much more efficient than text-based chats with screen shares. Sometimes it takes a significant amount of time jst to explain what the issue is. A live Zoom session with screen sharing could save everyon...0
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Access the NXT Overview Tour anytime
We just transitioned to NXT. When I first opened it, there was an overview tour. I canceled out of it figuring I could go back to it. Now, I can't find it. After over an hour on the chat feature, I'm told by a customer support rep that we can't ac...0
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Idea Bank Emails
When the original idea is submitted in idea bank (not the comments or other votes, etc) an email is generated to the user community not just the person who submitted the idea.0
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Add custom contextualized help
Choosing among action type options is often difficult without readily accessible definitions. This results in less-than-optimal data and analysis. Having the ability to add contextual help screens with information such as definitions of types woul...0
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Way to compare features that are on web view and database view for RE
I am able to go to https://docs.blackbaud.com/fenxt-features-grid/ in order to see which features are currently in the web view, and which features will be coming to web view next for Financial Edge. This is extremely helpful. I would like to see ...0
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I wish the support department had an email as an option for contacting them.
The use for email as a method of contacting support would be awesome for those times you can't find the answer to something and it isn't an emergency. Many times I have a problem but I don't have time to go back and forth with chat. It would be ni...0
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Automated Report of Support Cases Submitted
Currently in Case Central, a user can manually export a report of submitted support cases to Blackbaud filtered by date. A useful enhancement would be to automate a recurring report to be sent out via email (e.g., a monthly report of open/closed c...0
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Have Customer Support team to ADD votes and recommendations on the idea board instead of having the client.
Every time there is a "no" answer to a functionality question, we receive the instruction to go to the idea board an add it. It would be more effective if the Support staff could add a vote to a functionality on behalf of the client. It would be a...0