We just recently started using the Standardized Donation Forms and elected fees to be covered by the donor. People are gladly paying the fees, but now we can't apply their payments to pledges because they exceed the pledge amount. Fees are an expense, not revenue, and we want to record them that way separate from the pledge payment. We have now elected to NOT collect fees because it's more trouble than it's worth from an accounting perspective. Too bad we have to miss out on donor cover fees because of Blackbaud.
NXT does not provide a means to apply a gift to a pledge when the donor covers the fee. This is an egregious oversight. I spent several hours trying to find a work-around, unsuccessfully. I will have to write-off the remainder of the pledge--even though it is paid--and provide detailed notes for our accountant and for our annual audit. I sometimes wonder why we're paying so much for a broken system.