Online Giving / Online Data Review > Tribute Description Field - manual data cleanup is required due to system-inserted text during Online Data Review - Stop injecting the unwanted text.

The program is automatically inserting unwanted text — “Donor-entered text: '[tribute name]'”— into the Tribute Description field during Online Data Review of Online Giving Gifts. Despite reporting this to Customer Service, they insist it is not a bug and that this issue is actually intentional by the developers, leaving us to manually remove the extra text from each record. See attached file for visual of what is entered by the system. Please change this.

  • Emily Marshall
  • Sep 19 2025
  • Reviewed: Voting Open
  • Attach files
  • Emily Leary commented
    27 Jan 21:45

    Why do we even have to vote on this? It looks horrible.

  • Debbie Atkinson commented
    09 Jan 12:05

    We use the donor donor description in our acknowledgements. The extra time it takes removing added characters in not efficient and if forgotten we look unprofessional.

  • Wendy Bondeson commented
    09 Jan 01:11

    I support this idea as we use tribute description in our acknowledgements. Having the extra, unwanted text makes for manually clean up before acknowledgements are run.

  • Lea Hardcastle commented
    08 Jan 21:09

    I’ve voted in support because this enhancement would significantly improve usability and efficiency for my clients. It would help reduce manual steps and confusion. Looking forward to seeing this considered for a future release!

  • Karen Diener commented
    08 Jan 20:18

    This SO true, and actually causes every one of my Raiser's Edge customers to develop workarounds for the tribute functionality. Even offline gifts are cumbersome to add, and issues like this add to their justification to not bother. They are potentially missing out on useful information, but I completely understand why. I wish the tribute functionality had been prioritized and redeveloped much earlier than now!

  • Matt Haynes commented
    November 13, 2025 04:34

    This also causes an error when using the export function from database view. Error message reads as "Type Mismatch" if the export has the tribute description as a field (export format being used is .csv). Once the text "Donor-entered text:" is removed, the export will run just fine.

    Tribute description is used to easily identify which tribute the gift is to be linked to when a constituent has more than one present. I'll frequently use this as the merge field into letters (instead of 'Honor/Memorial Name') because of it's customization.

    There is no purpose - in my opinion - for the "Donor-entered text" to be added - this I would suspect also will complicate duplicate constituents when tributes to the constituent are freqently made online.

    Please fix!!! Attaching screenshot of what NXT created from the form, and what had to be resolved.