The program is automatically inserting unwanted text — “Donor-entered text: '[tribute name]'”— into the Tribute Description field during Online Data Review of Online Giving Gifts. Despite reporting this to Customer Service, they insist it is not a bug and that this issue is actually intentional by the developers, leaving us to manually remove the extra text from each record. See attached file for visual of what is entered by the system. Please change this.
Why do we even have to vote on this? It looks horrible.
We use the donor donor description in our acknowledgements. The extra time it takes removing added characters in not efficient and if forgotten we look unprofessional.
I support this idea as we use tribute description in our acknowledgements. Having the extra, unwanted text makes for manually clean up before acknowledgements are run.
I’ve voted in support because this enhancement would significantly improve usability and efficiency for my clients. It would help reduce manual steps and confusion. Looking forward to seeing this considered for a future release!
This SO true, and actually causes every one of my Raiser's Edge customers to develop workarounds for the tribute functionality. Even offline gifts are cumbersome to add, and issues like this add to their justification to not bother. They are potentially missing out on useful information, but I completely understand why. I wish the tribute functionality had been prioritized and redeveloped much earlier than now!
This also causes an error when using the export function from database view. Error message reads as "Type Mismatch" if the export has the tribute description as a field (export format being used is .csv). Once the text "Donor-entered text:" is removed, the export will run just fine.
Tribute description is used to easily identify which tribute the gift is to be linked to when a constituent has more than one present. I'll frequently use this as the merge field into letters (instead of 'Honor/Memorial Name') because of it's customization.
There is no purpose - in my opinion - for the "Donor-entered text" to be added - this I would suspect also will complicate duplicate constituents when tributes to the constituent are freqently made online.
Please fix!!! Attaching screenshot of what NXT created from the form, and what had to be resolved.