International Addresses Appear Blank in NXT - Show Them Properly

Not sure when this happened, but anyone with an international Address (not United States as the country) appears to have a "blank" address in RE NXT when you are looking at it. The address will read " Address block left blank" but that's not really true. If you click on the pencil (edit) button the fields WILL fill in correctly. This is a pretty basic BUG in NXT.

  • Thomas Klimchak
  • Sep 10 2025
  • Already exists
Constituents
  • Attach files
  • Julie Rempfer commented
    30 Jul 15:34

    Hi David - I worked with support and they showed me how to fix the issue in database view.

    I did want to flag that the fix for this is ONLY available in database view. There is no way to add new countries or any kind of "International address" tables in NXT. Support is investigating this further if/when database view goes away.

    Attachments Open full size
  • Admin
    David Springer commented
    29 Jul 12:40

    Thomas and Julie, this definitely sounds like a misconfiguration. International addresses should definitely still be showing up, so I'd recommend contacting Support. Then we can determine if a configuration change can resolve this or the engineers need to take a look.

    Attachments Open full size
  • Julie Rempfer commented
    29 Jul 01:37

    I just noticed this! It makes it look like the person doesn't have an address when its most certainly there!

    Attachments Open full size
  • Neil Munro commented
    September 23, 2025 07:24

    This sounds like you haven't built an address block in config > international for that international address.

    Here are a couple of articles relating to this

    Attachments Open full size
  • Admin
    Trit Mulligan commented
    September 19, 2025 19:43

    Hi Thomas, I'm having someone on the team take a look. If it is a bug, we will close out this idea and file a defect to fix. Thanks for pointing this out.

    Trit Mulligan

    Attachments Open full size

Related ideas