when manually processing recurring gifts, the Next Scheduled Payment Date needs to update

We have 16,000 recurring gifts that are processed online, which we then import into Raiser's Edge. In web view when importing these gifts they are processed as "manual" recurring gifts, and the Next Scheduled Payment Date does not get updated.


We will NOT be moving these gifts into Raiser's Edge, because the Raiser's Edge functionality is nowhere near up to standard. Please correct your system so that manual recurring gifts also update the schedule.

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  • Sep 3 2025
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  • Maura Carey commented
    October 15, 2025 13:19

    I hadn’t been using the NXT webview gift management batch entry process because its functionality wasn’t fully developed. Recently, I started using Omatic Cloud to reduce manual entry, but I’m now encountering issues with the automated process not functioning fully, which makes me hesitant to continue gift entry. I’m uncertain how Blackbaud plans to encourage users to transition to NXT when it doesn’t yet support such a crucial feature. Every customer expects gift entry to be easy, fast, and require minimal manual effort—yet, above all, data accuracy is critical. Efficiency cannot come at the cost of data integrity.

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